Lowveld Aero Club (ATO) – Client Experience Feedback

Client Experience Feedback Form

Lowveld Aero Club welcomes honest feedback, whether positive or critical. Your feedback helps us improve the quality, safety and professionalism of our training.

You may complete this form without providing your name or contact details. Your feedback will not negatively affect your training, bookings, test recommendation or standing with the Club. Feedback is reviewed responsibly by the appropriate members of the ATO leadership team. If you request follow-up, we will contact you within three working days. Specific examples help us investigate concerns and take meaningful corrective action. This form is intended for service and training feedback. Urgent safety matters must also be reported immediately through the ATO Safety Management System or directly to the Safety Manager or Accountable Manager.

What best describes your relationship with the ATO?

Current student
Former student
Once-off service
Other

Approximate training period or date (optional):

Instructor's name (optional):

Other relevant training information (optional):

Comments on your initial experience (optional):

Comments on the flight instruction (optional):

4. Instructor Team Awareness and Choice: LAC has three instructors: Charmaine, Janus and John *

Please answer the first three statements according to what you understood before completing this feedback form.

The choice of instructor remains with the student and choosing another instructor is not criticism of the current instructor *

The three instructors work as one team under the same approved standards and training records. Students may stay with one instructor or choose different instructors to benefit from broader experience, teaching styles, perspectives and availability.

Your Comfort and View of the Three-Instructor Principle. I feel comfortable booking and flying with any of the three instructors *

Have you received instruction from more than one of the three instructors? *

Yes
No
Not yet, but I would consider it
Prefer not to say

Please comment on your instructor choices, comfort level or the possible benefits of learning from more than one instructor (optional):

5. SEAMS Bookings and Control of Your Training. SEAMS is intended to allow students to make and manage their own training bookings *

Please rate what you understood about the purpose and use of SEAMS before completing this feedback form.

6. Pre-flight and Post-flight Briefings. Did your instructor provide a pre-flight briefing before the flying lesson? *

Yes
No
Partly
Not applicable

Did your instructor provide a pre-flight briefing before the flying lesson?

Did your instructor provide a post-flight debriefing after the flying lesson? *

Yes
No
Partly
Not applicable

and lesson? training

Please comment on the quality or usefulness of the briefings (optional)

Specific examples help us improve lesson preparation and review.

7. SACAA Examination Preparation and Ground School. Was ground school offered or made available to you? *

Yes, and I attended
Yes, but I did not attend
No
Not applicable

Was ground school offered or made available to you?

If you have written the relevant SACAA examinations, what was the outcome? *

Please comment on the study material, ground school or examination preparation (optional):

8. Respect, Professional Conduct and Speaking Up. I was treated with respect and professionalism by instructors and staff *

I was treated with respect and professionalism by instructors and staff

If any conduct concerned you, please explain what happened and how it affected your training (optional):

You do not have to identify yourself unless you want us to contact you.

Safety questions or concerns were addressed appropriately *

Urgent safety matters must be reported immediately through the ATO Safety Management System or directly to the Safety Manager or Accountable Manager.

10. Aircraft, Facilities and Training Environment. Condition, cleanliness and presentation of the training aircraft *

Condition, cleanliness and presentation of the training aircraft

Comments on the aircraft, facilities or training environment (optional):

Comments on communication or administration (optional):

Any further remarks or observations:

We appreciate your time and trust in Lowveld Aero Club. Your feedback supports our continuous improvement and commitment to excellence in aviation training.

12. What Worked Well

Please identify the instructor, staff member, process or aspect of the training that worked particularly well, and explain what made it valuable:

13. Opportunities for Improvement

Please describe anything that did not meet your expectations. Where possible, tell us what happened, when it happened, how it affected you and what you believe we could have done better:

14. Overall Value and Recommendation. Would you recommend Lowveld Aero Club ATO to others pursuing flight training?

Definitely
Likely
Unsure
Unlikely

Would you recommend Lowveld Aero Club ATO to others pursuing flight training?

15. Follow-Up (Optional) Would you like someone to contact you about your feedback?

Preferred contact details (only required if you request follow-up):

Preferred method of contact:

WhatsApp
Telephone
Email
No preference

Thank you for trusting us with your feedback. We use both positive and critical observations to improve our training.